A problem with your delivery
Use Contact to report an incorrect item, visible damage, or a missing shipment. Include the request number, product name, lot number, and clear photographs where relevant. Keep the packaging while the issue is reviewed.
Return authorization
Do not send a return without written instructions from the store. Return eligibility depends on the item’s condition and the terms agreed before payment. A request submission does not establish a separate return entitlement.
Refund review
No online payment is collected by this storefront. Any approved refund must be arranged against the payment actually received and its original method where possible. Timing and the resolution will be confirmed in writing. Applicable consumer rights remain unaffected.